is property of the company HEREDA number Siret: 51134577900017. His mailing address is 5 HEREDA path portats 94350 Villiers sur Marne and his email address is

Any order under a product appearing in the online store site requires consultation and prior acceptance of these terms of sale. The validation of the order implies full acceptance click hereof. This value click "digital signature" Object
These terms and conditions aim to define the rights and obligations of parties under the online sale of goods offered by the consumer.

Order confirmation

The contractual information will be confirmed via email to the address specified by the consumer in the purchase order.
Proof of the transaction
The records stored in computer systems company hereda in reasonable conditions of safety are considered proof of communications, orders and payments between the parties.
The filing of purchase orders and invoices is made on a reliable and durable can be produced as evidence.

Product Information

Every effort has been made to ensure the accuracy of information presented on or its suppliers are however not responsible for the consequences, incidental, special damages arising from electronic transmission or the accuracy of information transmitted even if was aware of the possibility of such damages. The names and product brands and manufacturers are used only for identification purposes. Validity period of the offer and the price thereof Our prices are valid without time limit if they are published on the site

Delivery Modality

The products are delivered to the address specified by the customer on the order form and only on geographic areas we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or factor) the slightest trace of impact (Holes, traces crushing etc. ..) on the parcel, and where appropriate to refuse the package. An identical new product will then be returned without charge.

The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued on receipt of the package, can not be supported.
As in any expedition, it can be delayed or that the product gets lost. In such cases, we contract the carrier to start an investigation.
Every effort is made, as long as necessary, to find this package. If necessary the merchant will be reimbursed by the carrier and deliver a new package identical to its costs. We disclaim any responsibility for the longer delivery times because of carrier, including for loss of products, bad weather or strikes.

Delivery problems due to carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery order, damaged package, broken products ...) must be indicated on the delivery order in the form of 'reserves handwritten' ', accompanied by the signature of customer. The consumer must confirm this problem by sending the carrier within two (2) business days following the date of delivery by mail with return receipt stating such claims.
The consumer must send a copy of this letter to the company HEREDA at 26 rue Hautpoul 75019 Paris. Without this, we will proceed with no exchange. Delivery errors The consumer must make to the same day delivery or later than the first business day after delivery, any claim of error of delivery and / or non-compliance of products in kind or quality compared to entries on the order form. Beyond this period, any claim will be rejected. The formulation of this claim with the company HEREDA may be made at 5 path portats 94350 Villiers sur Marne .. Any claim not made in the rules defined above and within the time limits could not be taken into account and release tile-mosaic of any liability towards the consumer.

In case of error of delivery or exchange any product for exchange or refund must be returned in as a whole and in its original packaging in perfect condition at the 5 path portats 94350 Villeirs sur Marne .
To be accepted, any return will be reported and have the prior approval of, which if agreed will ship the package to the correct address.
The shipping costs are the responsibility of, except where it would prove that the product does not match the original declaration made by the consumer in the sense to return.

Product Warranty

The provisions hereof may not deprive the consumer of the legal guarantee which obliges the seller to guarantee against all consequences of latent defects of the thing sold. The consumer is expressly informed that is not the manufacturer of the products presented in and he disclaims all liability for defective products.
Therefore, in case of damage to a person or property by product defect, only the manufacturer's responsibility thereof could be sought by the consumer, on the basis of information on the packaging of the product. The warranty period is one year (1 year).

Right to retract

The right of withdrawal applies only to natural persons.

Accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at its expense, the products do not suit him.
This period starts from the date of receipt of the order of the consumer.
All returns will be reported prior to the customer service.
The product should be returned to the company at 5 HEREDA path portats, 94350 Villiers sur Marne.

Only products returned will be together, intact and in perfect condition for resale. Any product that has been damaged will not be refunded, returned or exchanged. This right of withdrawal is without penalty, except the cost of sending and return. In the event of exercising the right of withdrawal, the consumer has the option of requesting either a refund of amounts paid, or exchange the product.
In the case of an exchange, the return will be at the expense of consumers.

In case of exercising the right of withdrawal, will make every effort to refund the consumer within thirty days.

Use Rights

The use of the trademarks in this site is strictly prohibited.

Force majeure

Neither party has breached its contractual obligations, insofar as their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Will be considered a force majeure any fact or circumstance compelling, exterior to the parties, unpredictable, unavoidable, beyond the control of the parties and which can not be prevented by them, despite all the efforts reasonably possible.

The party affected by such circumstances shall notify the other within ten working days of the date on which it becomes aware.

Both parties will then, within three months, except impossibility due to force majeure, to examine the impact of the event and agree the conditions under which the contract will be continued.
If the force majeure has a duration longer than a period of one month, these terms may be terminated by the injured party.

Explicitly, are considered as force majeure or unforeseeable circumstances beyond those usually retained by the jurisprudence of courts and tribunals French: blocking of means of transport, earthquakes, fires, storms, floods, lightning, stop telecommunication networks or difficulties specific to telecommunication networks to the customers. No partial validation If any provision of these terms and conditions are held to be validated or declared as such under any law, regulation or following a final decision of a competent court, other provisions shall remain in full force and scope. No Waiver The failure of either party not to claim a breach by the other party to any of the obligations set under the present general conditions of sale can not be interpreted in the future as a claim the obligation in question.

Applicable law These terms and conditions are subject to French law. This is so for the fund rules as to the rules of form. In case of dispute or claim, the consumer will apply primarily to for an amicable solution. Protection of personal data All the data you entrust to us are able to process your orders. Under Law No. 78-17 of January 6, 1978 relating to data, files and liberties, you have to a right of correction, consultation, modification and deletion of data you have provided. This right can also be done online. Disputes All orders placed through won the support of the customer, without any restriction, the general conditions of of sale. In case of sale to a corporation, any disputes concerning the sale (price, CGV, product ...) will be subject to French law before the Court of Commerce headquarters of HEREDA society.