In accordance with Article 121-16 of the Consumer Code, the purchaser has a period of 14 days from the receipt of his order to return the product purchased.
 
The right of return can be exercised only if the procedure is re enforced and only if items are returned on time and in perfect condition.
 
Before any return, the customer must first contact the carrelage-mosaique.fr customer service by email.

1- Connect to my account and I click on "contact" to request a return.

2- I properly packed my product, and I add in the parcel a copy of the invoice.     And I shipped, to the following address:     

CARRELAGE-MOSAIQUE
5 chemin des portats
94350 Villiers sur Marne

3- I deposited the parcel at a post office and I bring the number of colissimo has carrelage-mosaique.fr

4. Upon receipt of the return and subject to the condition and conformity of products, we will reimburse the products.